Account Manager / Client Support

Must Have

• 2+ years of experience as Account Manager, Client Success Manager, Customer Support Lead or Project Coordinator in an IT / digital agency / SaaS environment.
• English — Upper-Intermediate or higher (B2+), confident in writing and on calls with international clients.
• Strong written communication: you can turn chaos into a clean status email in 10 minutes.
• Experience working with at least one CRM and one task tracker (Jira, ClickUp etc.).
• Understanding of the web/product development lifecycle: discovery, design, development, QA, release, support — enough to talk to PMs and devs without a translator.
• Ability to manage 8+ parallel accounts without losing context; structured approach to notes, follow-ups and deadlines.
• Conflict resolution mindset: you stay calm in escalations, focus on facts, and protect both the client relationship and the team.
• Ownership: you do not wait for instructions on accounts you run — you propose the next step.

What You Will Do

• Own a portfolio of 8–15 active client accounts and act as their main point of contact at BramblingTech.
• Run regular client communication: status calls, written updates, demos, monthly and quarterly business reviews.
• Translate client requests into clear briefs for project managers, designers and developers, and translate technical updates back into business language for the client.
• Track delivery health together with PMs: scope, deadlines, blockers, change requests, billing milestones.
• Handle escalations end-to-end — from first complaint to root-cause analysis, mitigation plan and post-mortem with the client.
• Identify upsell and cross-sell opportunities (additional scope, support retainers, new services) and pass qualified opportunities to the Sales team.
• Prepare and review commercial documents together with PM/Sales: SOWs, change requests, renewals, invoices.
• Maintain account records in CRM.
• Collect client feedback and feed insights back into product, delivery and marketing teams.
• Help onboard new clients after Sales hand-off — kick-off call, communication rules, tools setup.

Will Be a Plus

• Second foreign language (German, French, Spanish or Polish).
• Experience working in support or customer success teams with SLA-driven processes.

Team & Projects

You will join the Client Services team and work closely with Project Managers,  Developers, Designers and the Sales department.
Typical accounts you will be working on:

• B2B clients with custom web platforms built on Laravel /Python / React / Vue.js — feature roadmap, releases, change requests.
• New clients coming in from Sales — you take over onboarding, communication, and own the relationship from kick-off onwards.

What We Offer

• Competitive salary reviewed every 6 months based on performance and KPIs.
• Hybrid format: office + remote on Thursdays and Fridays. Flexible start time — 9:00 or 10:00  with 1 hour for lunch.
• 5 working days of paid vacation and 5 paid sick leave.
• English classes.
• Modern office, team events, corporate gifts, no bureaucracy and no micro-management.

Ready to Apply?

Send your CV (EN) and a short cover note describing one client situation you handled end-to-end — what happened, what you did, what the outcome was. We read every application.